External Client SLA Delivery Platform
November 2025 - Present
End-to-end project management of an SLA monitoring platform for an external logistics client. Designed a PostgreSQL data warehouse schema for SLA metrics aggregation, built Power BI dashboards for real-time KPI tracking across P1-P4 priority tiers, coordinated security pentests and vulnerability management, and orchestrated pilot deployment across distributed infrastructure. Managing weekly technical and steering committee meetings with cross-functional teams spanning operations, security, and data engineering.
Tech: PostgreSQL, Power BI Desktop, Kubernetes, ITIL, Security Automation